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 FreedomLine 24

Welcome to banking at your fingertips with PBK's FreedomLine 24 automated voice response system. We've designed this 24-hour telephone access service to give you information about your accounts at your convenience; from the comfort of your home, office, or wherever you may be. FreedomLine 24 gives you access to a full array of information about your accounts and the ability to conduct certain transactions safely, easily and conveniently. Using FreedomLine 24, you may access information regarding:

Account Information:

  • Checking balances

  • Last five checks paid

  • Specific check clearance

  • Direct Deposit received

  • Last 3 deposits received

  • Interest earned on checking account

  • Savings deposits and withdrawals

  • Interest earned on savings

  • Certificate of Deposit interest earned

  • CD maturity dates

  • Loan balances and payment dates

  • Transfer Funds

  • Interest Rates

  • Change your Personal Identification Number

Instructions on how to use FreedomLine 24:

  • Dial 1-800-947-7051

  • Have your account numbers ready and the primary social security numbers shown on your account AND your Personal Identification Number (PIN). This PIN may be established the first time you use FreedomLine 24, and it serves as your personal protection from any unauthorized person gaining information about your account. When you first call FreedomLine 24, you will be asked to enter the last four digits of the social security number shown on your account(s) as a means of security. Once in the system, you will be asked to enter any 4-digit number you wish with this number serving as your PIN. By establishing a PIN, you will have authorized entry to your account information.

  • Follow the instructions of the automated attendant to select:

    • Press "1" for account information Checking - Savings - CD - Loans

    • Press "2" for Funds Transfer

    • Press "3" for Interest Rates CD - IRA - Checking - Savings - Loans

    • Press "4" for General Information

    • Press "5" to change your PIN

    • Press "0" during banking hours to receive Customer Service information

Note: All calls into the FreedomLine 24 system will try to match the number you are calling from with a number the bank has on file for you. If the system is unable to confirm a match you will be prompted to enter in your birth date before access is granted. This is just another precaution the bank has taken to help ensure the integrity of your information.


 


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